Farringdon Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Farringdon Storage. By placing a booking, accessing a unit, or using any related storage service, the customer agrees to be bound by these terms. Please read them carefully before confirming any reservation. These terms apply to personal and business users unless a separate written agreement states otherwise.

For the purposes of this agreement, references to “we”, “us” and “our” mean Farringdon Storage, and references to “you” and “your” mean the customer named on the booking or any person authorised to act for that customer. The terms below apply to all forms of storage services, including short-term and longer-term unit hire, subject to availability and acceptance of the booking.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law. Continued use of the service after notice of changes will be treated as acceptance of the revised storage terms.

Booking Process

All bookings are subject to availability and acceptance by Farringdon Storage. A booking request may be made through the channels we make available from time to time, and no reservation is confirmed until we have accepted it and issued a booking confirmation. We may decline a request at our discretion where we are unable to verify identity, require further information, or have concerns about lawful use.

Before a booking is accepted, you may be asked to provide your full name, contact details, proof of identity, and any other information reasonably necessary to verify the booking and the intended use of the unit. Where the storage arrangement is for a company or other organisation, you confirm that you have authority to bind that organisation to these terms. You must ensure that all information supplied is accurate, complete, and kept up to date.

The booking confirmation will normally set out the unit type, start date, charges, payment cycle, minimum term if applicable, and any special conditions. You are responsible for checking the confirmation carefully. If there is any discrepancy, you must notify us promptly. Access to the unit may be restricted until the booking has been fully completed, any required documents provided, and the initial payment received.

Use of the Storage Unit

You must use the storage unit only for lawful storage of goods and in a manner consistent with these terms. The unit must not be used as a place of residence, for business trading open to the public, for the storage of prohibited items, or for any purpose that may endanger property, staff, or other customers. You must keep the unit locked when not in use and ensure that only authorised persons have access.

Unless otherwise agreed in writing, you are solely responsible for loading, unloading, stacking, packaging, labelling, and securing your goods. We do not inspect the contents of individual storage units and do not accept responsibility for the condition, suitability, or value of items stored. Any advice given by staff is informal only and does not amount to a guarantee or warranty.

We reserve the right to refuse entry, require temporary suspension of access, or move goods where necessary for safety, maintenance, emergency response, or legal compliance. We may also take reasonable steps to prevent damage or nuisance to the premises, adjoining units, or any person. If access is restricted for safety or operational reasons, we will act reasonably and restore access as soon as practicable.

Payments and Charges

All charges are payable in advance unless we agree otherwise in writing. Fees may include storage rent, administration charges, lock fees, insurance-related charges where applicable, late payment charges, and any other sums notified to you in the booking confirmation or applicable price schedule. Prices may change on notice, and any revised rate will apply from the date specified in our notice, subject to any fixed term already agreed in writing.

You authorise us to collect payments using the method agreed at booking, including recurring payments where applicable. If a payment is declined, reversed, or otherwise fails, you remain liable for the outstanding amount and any reasonable costs associated with collection. We may suspend access to the unit until all overdue sums are paid. Interest may be charged on overdue balances at the rate permitted by law.

Any promotional offer, discount, or special rate is subject to the conditions attached to it and may be withdrawn where those conditions are not met. Where a payment relates to a partial period, we may calculate charges on a pro rata basis unless the booking terms provide otherwise. You are responsible for ensuring that your payment details remain valid and that sufficient funds are available when due.

Cancellations, Ending the Booking, and Abandonment

You may cancel a booking before the start date by giving notice in accordance with any cancellation rules set out at the time of booking. Where the service has already started, you remain responsible for fees up to the end of the applicable notice period or minimum term. Unless required by law or expressly stated otherwise in writing, prepaid charges are non-refundable once the service has commenced.

Either party may end the agreement by giving written notice in line with the booking conditions. You must remove all goods, return any keys or access devices, and leave the unit clean and empty by the termination date. If items are left behind, we may treat them as abandoned after reasonable notice, take steps to dispose of them, and recover our costs from you to the extent permitted by law.

If you fail to pay sums due, breach these terms, or leave goods in the unit after termination, we may exercise any rights available to us, including withholding access, charging storage and administration costs, or taking lawful action to recover amounts owed. Any sale or disposal of goods will be handled in a commercially reasonable manner, with any surplus dealt with in accordance with applicable law.

Liability, Risk, and Insurance

You store goods at your own risk, except where liability cannot lawfully be excluded or limited. We are not responsible for loss or damage arising from your failure to pack, store, or secure goods properly; from inherent defects in the goods; from ordinary wear and tear; or from events outside our reasonable control. This includes, without limitation, damage caused by temperature variation, damp, infestation, mildew, or the condition of items already stored.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those exceptions, our liability for direct loss arising from our breach or negligence will be limited to the lesser of the value of the goods affected or the amount you have paid to us during the relevant period, unless a higher limit is expressly agreed in writing.

You are strongly encouraged to maintain adequate insurance for the full replacement value of your goods and any third-party liabilities connected with your use of the unit. If insurance is required as part of your booking, you must ensure that cover remains in force throughout the period of storage. We do not provide advice on insurance suitability and do not act as your insurer or broker.

Waste Regulations, Prohibited Items, and Environmental Compliance

You must not store, introduce, or abandon any waste, hazardous substance, or illegal material at the premises. This includes, without limitation, chemicals, solvents, oil, fuel, gas cylinders, asbestos, biological waste, flammable materials, firearms, ammunition, stolen goods, counterfeit goods, and any item the possession or storage of which would breach law, regulation, licence conditions, or public safety requirements. We may request evidence that goods are lawful and safe to store.

You are responsible for ensuring that goods are not misdescribed as storage items when they are in fact waste. The premises must not be used as a disposal point for rubbish, furniture, building debris, electrical waste, tyres, or other unwanted material unless we have expressly agreed to receive such material in compliance with applicable waste laws and with any necessary permits. Any goods left with the intention of disposal may be treated as waste and dealt with accordingly.

If we reasonably believe that prohibited waste or unsafe goods have been stored, we may remove, isolate, or secure the items, notify the relevant authorities where appropriate, and recover our costs from you. You must indemnify us against fines, penalties, clean-up costs, claims, and losses arising from your breach of environmental, health and safety, or waste management obligations. This obligation survives termination of the booking.

Access, Security, and Customer Responsibilities

Access arrangements may vary depending on the unit, the booking type, and operational requirements. You are responsible for safeguarding keys, codes, passes, and any other access devices provided or approved in connection with your storage service. If any access device is lost, stolen, duplicated, or used without authority, you must notify us immediately and may be charged a replacement or security fee where reasonable.

You must not allow any unauthorised person to enter the premises or use your access details. You are responsible for all acts and omissions of anyone you permit to access the storage unit or the premises. If you suspect unauthorised access, forced entry, theft, fire, flood, or other incident affecting your goods, you must inform us without undue delay and also take any additional steps required by your insurer.

We may record or monitor parts of the premises for security, safety, and crime prevention purposes in accordance with applicable data protection laws. Any personal data handled in connection with a booking will be processed in line with our privacy obligations and only for legitimate service-related purposes, including administration, security, payments, and legal compliance.

Default, Breach, and Our Rights

If you breach these terms, fail to pay any amount when due, use the unit unlawfully, or present a risk to the premises or others, we may take any reasonable action available to us. This may include suspending access, requiring immediate removal of goods, terminating the booking, or taking steps to secure the unit. Where urgent action is required, we may act without prior notice to protect people, property, or legal interests.

Any failure by us to enforce a right or remedy immediately does not amount to a waiver of that right. If we delay taking action, that does not prevent us from enforcing our rights later. You agree to cooperate with any reasonable request made to address a breach, investigate an incident, or mitigate loss. If we incur costs due to your breach, you agree to reimburse those costs on demand to the extent permitted by law.

Where goods are at risk of deterioration, contamination, or causing harm, we may take reasonable emergency measures, including moving or disposing of the goods where necessary and lawful. Any such action will be carried out in good faith and, where practicable, after giving notice to you. We will not be liable for losses caused by lawful emergency action taken to protect health, safety, or the integrity of the premises.

General Terms and Governing Law

This agreement constitutes the entire understanding between the parties regarding the storage service and supersedes prior discussions or representations unless expressly incorporated in writing. You may not assign your rights or obligations without our prior written consent. We may assign or transfer our rights and obligations where this does not materially reduce your rights under the agreement.

If any dispute arises, both parties should act reasonably and seek to resolve the matter promptly and in good faith. These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise.

By confirming a booking, entering the premises, or continuing to use the service after notice of these terms, you acknowledge that you have read, understood, and agreed to be bound by them. These Farringdon Storage terms and conditions are intended to provide a clear and fair framework for the use of the service, while preserving the legal rights of both parties under applicable UK law.