Storage Farringdon Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Farringdon provides storage, removals and related services in the United Kingdom. By making a booking, paying a deposit or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person, firm or company requesting or paying for the services.
Services means storage, removals, packing, loading, unloading, transportation, and any other related services provided by Storage Farringdon.
Goods means the items that you ask us to move, handle or store.
Contract means the agreement between you and Storage Farringdon incorporating these Terms and Conditions and any written quotation or confirmation provided by us.
2. Scope of Services
Storage Farringdon provides domestic and commercial storage services, together with associated removal, transport and handling services. Our services may include collection of your goods, transportation to and from our storage facilities, loading and unloading, and short-term or long-term storage.
We reserve the right to refuse to provide services where, in our reasonable opinion, it would be unsafe, illegal or inappropriate to do so, including where goods are prohibited, hazardous, or not adequately prepared or packed.
3. Booking Process
3.1 You may request a quotation for services by providing us with accurate information regarding the nature, quantity and location of the goods, access conditions, dates required, and any special requirements.
3.2 Any quotation we provide is an estimate based on the information you supply. It does not constitute a fixed price offer unless expressly stated in writing. We reserve the right to amend or withdraw a quotation if your requirements change or if we discover that the information originally provided was incomplete or inaccurate.
3.3 A booking is only confirmed when we issue written confirmation and, where applicable, receive any required deposit or prepayment. Until confirmation is issued, dates and resources are not guaranteed and may be offered to other customers.
3.4 You are responsible for checking that the booking confirmation, dates, services, and any details of the storage unit or removal arrangements are correct. Any discrepancies must be raised promptly so that we can attempt to correct them before the service date.
4. Customer Responsibilities
4.1 You must ensure that access to your premises, collection and delivery addresses, and storage units is safe, suitable and lawful. This includes obtaining any necessary permissions for parking, loading and unloading, and ensuring that entrances, stairways and lifts are available and usable.
4.2 You are responsible for ensuring that goods are adequately packed and prepared for transport and storage, unless you have expressly booked a packing service with us. Fragile items must be clearly identified and suitably protected.
4.3 You must not store or ask us to transport prohibited items, including but not limited to: live animals or plants, perishable goods, flammable or explosive materials, illegal substances, firearms and ammunition, dangerous chemicals, or any goods which may become a nuisance, hazard or cause damage.
4.4 You must not store waste, refuse or items intended for disposal in our storage facilities. All goods stored must be capable of being removed intact and must not cause contamination or deterioration to the storage unit or neighbouring units.
5. Payments and Charges
5.1 Charges for removals and storage are calculated based on the services requested, the volume or type of goods, distance, labour required, and the duration of storage. The applicable charges will be set out in your quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, payment for removal services is due in advance of the service date or at the latest on the day of service, prior to unloading. Storage charges are typically payable monthly in advance. We may require a deposit or prepayment to secure your booking.
5.3 If payment is not received on time, we may refuse to carry out the services, withhold delivery of goods, deny access to stored items, and or apply late payment charges and interest at a reasonable rate until all sums due are settled.
5.4 All charges are exclusive of any applicable taxes or governmental charges, which will be added where required by law.
5.5 We reserve the right to review and vary our storage charges from time to time. Where possible, we will provide reasonable notice of changes that affect ongoing storage contracts. Continued use of the storage facility after a price change takes effect constitutes acceptance of the new pricing.
6. Cancellations and Amendments
6.1 You may request to cancel or amend your booking by notifying us as early as possible. All cancellations and amendments are subject to these Terms and Conditions and may incur charges.
6.2 If you cancel a confirmed removal or storage service with less than a specified minimum notice period, we may charge a cancellation fee. This may be a percentage of the quoted price or a fixed amount reflecting the costs and resources allocated to your booking. The applicable notice period and fee structure will be communicated to you at the time of booking.
6.3 If you wish to change the service date, location, volume of goods or other key details, we will use reasonable efforts to accommodate the change, but this cannot be guaranteed. Any change may result in additional charges or a revised quotation.
6.4 We reserve the right to cancel or postpone a booking where circumstances outside our reasonable control prevent us from providing the service as planned, including but not limited to severe weather, road closures, accidents, breakdowns, industrial action, or safety concerns. In such cases, we will endeavour to rearrange the service at the earliest suitable opportunity. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7. Use of Storage Facilities
7.1 When you store goods with us, you are granted a licence to use a designated storage unit or space for the agreed period and purpose. No tenancy or exclusive possession is created.
7.2 You must use the storage unit in a careful and lawful manner and keep it clean and tidy. You must not make any alterations, fix anything to the walls, floors or ceilings, or install any equipment or services without our prior written consent.
7.3 Access to storage units may be restricted to our normal opening hours or to arranged appointment times. We reserve the right to control access for security and operational reasons. You must comply with all site rules and instructions given by our staff.
7.4 We may move your goods to a different storage unit of similar size or standard for operational or security reasons, where reasonably necessary. We will handle your goods with reasonable care when doing so.
8. Waste Regulations and Prohibited Items
8.1 You must comply with all applicable waste and environmental regulations. Our services are not a substitute for licensed waste disposal unless expressly agreed as part of a dedicated waste removal service operating under the appropriate licences.
8.2 You must not deposit or leave waste, rubbish, unwanted packaging or discarded items in our storage facility or on our vehicles, except where we have specifically agreed to remove such items and charge accordingly.
8.3 If we discover that your goods include prohibited, hazardous or illegal items, or that waste has been left in your storage unit or on our premises, we may take any reasonable steps necessary to remove, isolate or dispose of such items in accordance with law. You will be responsible for all costs, charges and liabilities arising from such removal or disposal and for any resulting damage or contamination.
9. Customer Warranties
9.1 You warrant and represent that:
a. You are the owner of the goods or are authorised by the owner to enter into this contract and to arrange their removal and storage.
b. The goods do not infringe the rights of any third party and are not illegal, hazardous or misdescribed.
c. All information you provide to us is accurate and complete to the best of your knowledge.
9.2 You agree to indemnify us against all claims, demands, proceedings, damages, costs and expenses arising from any breach of these warranties or from any act or omission by you or your representatives.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing our services. However, our liability to you is limited as set out in this section.
10.2 We will not be liable for any loss or damage to goods where such loss or damage results from:
a. Your failure to adequately pack or protect the goods, unless we have agreed to provide packing services and have been negligent in doing so.
b. Inherent defects, characteristics or natural deterioration of the goods.
c. Normal wear and tear, minor scuffs or cosmetic damage arising from handling and transport.
d. Events beyond our reasonable control, including but not limited to fire, flood, severe weather, theft involving forcible entry, industrial action, terrorism, or acts of public authority.
10.3 Our liability for loss or damage to goods, howsoever arising, shall be limited to a reasonable sum per item or per consignment, subject to any higher level of cover that we expressly agree in writing. You are strongly advised to arrange your own insurance for the full value of your goods.
10.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of data, arising out of or in connection with the services provided.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11. Lien and Sale of Goods
11.1 We have a lien over all goods in our possession for all sums due and unpaid under this contract or any other contract we may have with you. This means we may retain the goods until all outstanding amounts are paid in full.
11.2 If sums due remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell some or all of the goods and apply the proceeds towards the outstanding amounts and the costs of sale. Any surplus, after deduction of all sums lawfully due and reasonable expenses, will be made available to you.
12. Termination of Storage
12.1 Either you or we may terminate the storage licence by giving written notice in accordance with any minimum notice period specified in your contract.
12.2 On termination, you must remove all goods from the storage unit and leave it clean and free from waste. Any goods remaining after the termination date may be treated as abandoned, and we may remove, store, or dispose of them at your cost, after taking reasonable steps to contact you.
12.3 Termination does not affect rights and obligations accrued up to the date of termination, including the payment of all sums due.
13. Data Protection and Confidentiality
13.1 We may collect and use personal data about you in order to manage your booking, provide services, process payments, and administer your account. We will handle such data in accordance with applicable data protection laws.
13.2 We will take reasonable steps to keep your information secure and will not disclose it to third parties except where necessary to provide the services, comply with legal obligations, or with your consent.
14. Complaints and Dispute Resolution
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to investigate and address your concerns.
14.2 We will use reasonable efforts to resolve complaints promptly and fairly. If a dispute cannot be resolved informally, either party may pursue such remedies as are available under English law.
15. Changes to these Terms and Conditions
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking. For ongoing storage arrangements, we may apply updated terms by giving you reasonable notice. Continued use of our storage facilities after the changes take effect constitutes acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By placing a booking, using our storage facilities, or requesting any removal or storage service from Storage Farringdon, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
